Frequently Asked Questions

Everything you need to know about your Felix Hardy experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online Returns Portal with your order number and email address to receive a prepaid shipping label.

How can I ensure I select the correct size?

Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect Felix Hardy fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Felix Hardy, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with manufacturers who adhere to fair labor standards and environmental certifications.

Can I modify or cancel my order after it has been placed?

Because we aim to ship orders as quickly as possible, we can only guarantee modifications or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.